Terms and Conditions – Tortuga Casino

Version: 1.0  |  Last updated: November 11, 2026

Welcome to Tortuga Casino (hereinafter "the Site", "we" or "our platform"), available at tortuga-log.fr. Before using our services, please read these Terms and Conditions (hereinafter "T&Cs" or "Terms") carefully. By accessing the Site, creating an account or using any of our services, you accept these Terms in their entirety and without reservation.

1. Introduction and Acceptance of the Terms

1.1. These T&Cs govern the entire contractual relationship between Tortuga Casino and any user (hereinafter "the Player") who accesses, registers on or takes part in the activities offered on the Site.

1.2. By ticking the acceptance box during registration, the Player acknowledges having read, understood and unreservedly accepted these Terms, as well as our Privacy Policy and our Responsible Gaming page, which form an integral part of the contract concluded with Tortuga Casino.

1.3. We reserve the right to amend these T&Cs at any time. Any amendment will be notified to the Player by email or by a visible message on the Site at least seven (7) days before it takes effect. Continued use of the Site after the effective date of the new version constitutes acceptance of the changes. If the Player does not accept the new Terms, they must stop using the Site and may request the closure of their account in accordance with section 4.

1.4. These Terms are drafted in French, which prevails in the event of a dispute or a difference in interpretation.

1.5. For any question regarding these T&Cs, the Player may contact our support team at: [email protected].

2. Definitions

2.1. For the purposes of these Terms, the terms below have the following meanings:

• "Site": the online gaming platform available at tortuga-log.fr, including all its subpages, features and services.
• "Player": any adult individual who has created a personal account on the Site and accepted these T&Cs.
• "Account": the secure personal space opened in the Player's name on the Site, allowing access to games and the management of deposits and withdrawals.
• "Real balance": the funds deposited by the Player into their account, available for play and eligible for withdrawal under the applicable conditions.
• "Bonus balance": promotional funds granted by Tortuga Casino as part of a promotion, subject to specific wagering requirements before any withdrawal.
• "Deposit": any transaction by which the Player credits their account with real funds using one of the accepted payment methods.
• "Withdrawal": any transaction by which the Player transfers funds from their account to the payment method of their choice.
• "Wagering requirement": the number of times a bonus, or a bonus/deposit combination, must be wagered before the associated winnings can be withdrawn.
• "KYC" (Know Your Customer): the mandatory identity verification process intended to confirm the Player's age, identity and residence.
• "RNG": Random Number Generator, a certified algorithm guaranteeing the fairness and impartiality of game results.
• "Problem gambling": excessive gambling behavior likely to harm the Player, their loved ones or their financial situation.
• "Self-exclusion": a voluntary measure allowing the Player to restrict or bar their access to the Site for a fixed or indefinite period.
• "Fraud": any behavior intended to deceive Tortuga Casino or other players, in particular through the use of automated software, forged documents or payment manipulation.

3. Eligibility and Registration

3.1. Eligibility requirements

3.1.1. To register and use the services of Tortuga Casino, the Player must meet all of the following conditions:

• Be at least 18 years old at the time of registration;
• Be an individual acting on their own behalf and not on behalf of a third party;
• Not be an employee, contractor or associate of Tortuga Casino, nor a close family member of such a person;
• Not be subject to a legal or voluntary ban on taking part in gambling activities;
• Not reside in a jurisdiction where access to online gaming services is legally restricted or prohibited.

3.1.2. Tortuga Casino reserves the right to refuse any registration or to suspend an account if these conditions are not or are no longer met.

3.2. Registration procedure

3.2.1. Registration is free. The Player must complete the online form by providing accurate, complete and up-to-date information, including: last name, first name, date of birth, home address, a valid email address and a phone number.

3.2.2. Only one account is allowed per person. Opening or maintaining several accounts at the same time is strictly prohibited, whether under the same name, IP address, device or payment method. Any additional account detected will be closed and the associated funds may be confiscated.

3.2.3. The Player is responsible for keeping their login credentials (username and password) confidential. They must immediately inform Tortuga Casino of any unauthorized use of their account by contacting [email protected].

3.3. Identity verification (KYC)

3.3.1. Tortuga Casino applies a rigorous KYC procedure in order to prevent fraud, money laundering and access by minors. The Player may be asked at any time to provide the following supporting documents:

• Proof of identity: a valid national ID card, passport or residence permit;
• Proof of address: an electricity or gas bill, bank statement or tax notice dated within the last three (3) months;
• Payment method verification: a copy of the bank card (with the first eight and last four digits masked), a screenshot of the e-wallet account or a recent bank statement.

3.3.2. Tortuga Casino reserves the right to suspend withdrawals or block an account pending receipt and validation of the required KYC documents. Processing time is generally one (1) to five (5) business days from receipt of all documents.

3.3.3. Providing forged documents or false information will result in the immediate closure of the account and the confiscation of funds, without prejudice to any legal action.

3.4. Protection of minors

3.4.1. Access to gambling is strictly prohibited for persons under 18. Tortuga Casino uses age verification tools from registration onwards and during KYC checks. Parents and guardians are encouraged to use parental control software to prevent any unauthorized access by minors.

4. Account Management

4.1. Player responsibility

4.1.1. The Player is solely responsible for all activity carried out from their account. They undertake to keep their personal information up to date and to notify [email protected] without delay of any change (address, bank details, etc.).

4.1.2. The Player undertakes not to share their login credentials with third parties and not to allow anyone to use their account on their behalf. Tortuga Casino accepts no liability for losses resulting from unauthorized access due to the Player's negligence.

4.2. Account inactivity

4.2.1. An account is considered inactive when no login or transaction (deposit, bet or withdrawal) has been made for twelve (12) consecutive months. Inactive account fees may be applied in accordance with the fee policy in force, available on the Site. These fees cannot make the balance negative.

4.2.2. The Player will be notified by email before any inactivity fee is applied.

4.3. Account closure

4.3.1. The Player may request the closure of their account at any time by contacting our support at [email protected]. Funds available in the real balance will be refunded within five (5) to ten (10) business days, subject to compliance with the withdrawal conditions and KYC verification. Bonus balances that have not been cleared will be cancelled.

4.3.2. Tortuga Casino reserves the right to close an account without notice in the event of a breach of these T&Cs, suspected fraud, money laundering or abusive behavior towards staff or other players.

5. Deposits and Withdrawals

5.1. Accepted payment methods

5.1.1. Tortuga Casino offers the following payment methods, suited to players residing in France:

5.1.2. The availability of certain payment methods may vary depending on the Player's residence or technical constraints. Tortuga Casino reserves the right to add or remove payment methods at any time, with prior notice to the players concerned.

5.2. Deposits

5.2.1. The official currency of the Site is the euro (€). All transactions, balances, deposits and withdrawals are denominated in euros.

5.2.2. Deposits must be made exclusively from accounts or payment instruments of which the Player is the legal holder. Depositing funds of unknown, suspicious or illicit origin is strictly prohibited.

5.2.3. Tortuga Casino does not charge fees on deposits. However, some payment providers or banks may apply their own fees, for which Tortuga Casino cannot be held responsible.

5.2.4. Minimum deposit amounts apply depending on the method chosen; the exact amounts are displayed on the cashier page of the Site. In the event of an issue with a deposit, the Player must immediately contact [email protected].

5.3. Withdrawals

5.3.1. To make a withdrawal, the Player must have successfully completed the KYC procedure described in section 3.3. Any withdrawal submitted before the account is validated will be put on hold until that verification is finalized.

5.3.2. Withdrawals must be made to the same payment instrument as the one used for the corresponding deposit, wherever possible. This rule aims to prevent money laundering and to ensure the traceability of financial flows.

5.3.3. The processing times shown in the table in section 5.1 correspond to Tortuga Casino's internal processing time. Additional delays may apply depending on the payment provider or the Player's bank.

5.3.4. Tortuga Casino reserves the right to carry out additional security checks before approving a withdrawal, in particular in the case of a large amount or unusual behavior detected on the account. These checks are intended to protect both the Player and the integrity of the platform.

5.3.5. The Player may only withdraw funds from their real balance. Bonus balances cannot be withdrawn directly: they must first satisfy the applicable wagering requirements (see section 6).

5.3.6. Any attempt to withdraw unplayed funds or to manipulate the cashback system is considered abuse and may result in the suspension or closure of the account.

6. Bonuses and Promotions

6.1. General terms of promotional offers

6.1.1. Tortuga Casino offers its players various promotional offers: welcome bonuses, reload bonuses, free spins, cashback, seasonal offers and loyalty programs. Each promotion is subject to specific terms published on the dedicated page at the time of the offer.

6.1.2. By accepting a bonus, the Player undertakes to comply with all the associated conditions. In the event of a conflict between a specific promotional offer and these T&Cs, the terms of the promotional offer will prevail on the points concerned.

6.1.3. Tortuga Casino reserves the right to modify, suspend or cancel a promotion at any time, in particular in the event of suspected abuse or a technical error. The Player will be notified as soon as possible.

6.2. Wagering requirements

6.2.1. Bonuses granted are subject to a wagering requirement, the exact amount of which is specified in the terms of each offer. For example, a bonus with a 35x wagering requirement must be wagered thirty-five (35) times before the winnings generated by that bonus can be converted into withdrawable funds.

6.2.2. Bets placed with real funds do not count towards bonus wagering requirements, unless otherwise stated in the specific terms of the offer.

6.2.3. Wagering requirements must be met within the time limit stated for each offer. Once this period expires, any bonus balance that has not been cleared is automatically cancelled, without compensation or refund.

6.3. Game contribution

6.3.1. Not all game categories contribute equally towards meeting wagering requirements. The standard contribution is as follows, unless otherwise stated in the terms of the offer:

• Slots: 100% contribution;
• Table games (blackjack, roulette, baccarat): 10% contribution;
• Video poker: 10% contribution;
• Live casino: 5% to 10% contribution depending on the game;
• Progressive jackpots: 0% to 5% contribution depending on the game;
• Excluded games: some games may be entirely excluded from wagering calculations; the list of excluded games is available on the terms page of each promotion.

6.4. Anti-abuse rules

6.4.1. Bonuses are intended for recreational and personal use. The following in particular are considered abuse:

• Opening several accounts to claim a welcome bonus more than once;
• Using low-variance betting strategies (systematically betting on very high-probability events) solely to meet wagering requirements without taking any real risk;
• Collaboration between players to take unfair advantage of promotional offers.

6.4.2. In the event of proven abuse, Tortuga Casino reserves the right to cancel the bonus concerned, to reclaim any winnings obtained irregularly and, where applicable, to close the Player's account.

6.5. Winnings cap and conversion

6.5.1. Some offers may be subject to a cap on the maximum withdrawable winnings from the bonus. This cap, if it applies, is clearly stated in the specific terms of the offer. Winnings above this cap cannot be withdrawn and will be deducted from the balance at the time of withdrawal.

7. Games and Fair Play

7.1. Game fairness and RNG

7.1.1. All games offered on Tortuga Casino use a Random Number Generator (RNG) certified by independent testing bodies recognized in the iGaming industry. This system guarantees that the outcome of every round is entirely random, impartial and cannot be manipulated by Tortuga Casino or by Players.

7.1.2. Live casino games use real physical equipment (roulette wheels, cards, dice) filmed in real time by high-definition cameras. The results of these games depend on physical events and are not subject to the software RNG, although they meet the same fairness and integrity requirements.

7.1.3. The theoretical Return to Player (RTP) rates of each game are available in the help or information section of the game concerned.

7.2. Malfunctions and errors

7.2.1. In the event of a technical failure, software error or connectivity problem occurring during a game, Tortuga Casino reserves the right to cancel the disputed transactions or refund the bets placed, whichever is more appropriate given the situation.

7.2.2. Winnings generated as a result of a proven system malfunction or a display error (for example, an incorrect jackpot display) are void and will not be honored. Tortuga Casino cannot be required to pay winnings resulting from obvious technical failures.

7.2.3. The Player must report any malfunction they notice to [email protected] as soon as possible. Deliberately exploiting an error or bug for financial gain is considered fraud.

7.3. Prohibition of automated software and cheating

7.3.1. It is strictly prohibited to use or attempt to use tools, scripts, bots, automated software, robots or any other artificial system aimed at gaining an unfair advantage on the platform or over other players.

7.3.2. Any attempt to manipulate the gaming systems, collusion between players, cheating at poker or other competitive games, or exploitation of technical flaws may result in the immediate suspension of the account, the confiscation of winnings and a report to the competent authorities.

7.3.3. Tortuga Casino uses tools to detect suspicious behavior and reserves the right to audit game histories in order to identify and prevent any form of fraud.

8. Tournaments and Lotteries

8.1. Tortuga Casino may occasionally organize tournaments, challenges or lotteries in which eligible Players may take part. The rules, eligibility criteria, schedules and prizes of each event are specified on the dedicated pages published on the Site.

8.2. Taking part in a tournament or lottery implies acceptance of the specific rules of the event, which prevail over these T&Cs on any point not covered by them.

8.3. Tortuga Casino reserves the right to cancel or modify a tournament or lottery in exceptional circumstances (major technical failure, force majeure, insufficient participation). The Players concerned will be informed as soon as possible and their bets or entry fees will be refunded where applicable.

8.4. Winnings from tournaments and lotteries may be subject to specific wagering requirements or be credited directly to the real balance, depending on the rules of the event. These winnings are subject to the withdrawal rules described in section 5.3.

8.5. In the event of a tie in tournament rankings, the tiebreak criteria (completion time, total amount wagered, etc.) are specified in the rules of the event concerned. Tortuga Casino's decision on tiebreaks is final.

9. Intellectual Property

9.1. All content available on the Site — including, without limitation, software, games, texts, images, graphics, logos, sounds, videos, databases and the Site's architecture — is the exclusive property of Tortuga Casino or its partners and game providers, and is protected by applicable intellectual property law.

9.2. Any reproduction, distribution, modification, transmission, publication, commercial exploitation or other use, in whole or in part, of the Site's content without the prior written authorization of Tortuga Casino is strictly prohibited and constitutes an infringement of intellectual property rights that may give rise to civil and criminal liability for its author.

9.3. Access to the Site and use of its services grant the Player a personal, non-exclusive, non-transferable and revocable license, limited to the use of the Site for strictly personal and non-commercial purposes.

9.4. The trademarks, logos and trade names displayed on the Site are registered or unregistered trademarks of Tortuga Casino or its partners. Nothing in these T&Cs shall be construed as granting the Player any right to use these trademarks.

10. Limitation of Liability

10.1. Exclusions of liability

10.1.1. Tortuga Casino endeavors to keep the Site available and operational at all times, but cannot guarantee uninterrupted access. Interruptions may occur due to maintenance, technical failures, cyberattacks or force majeure. Tortuga Casino accepts no liability for losses or damage resulting from such interruptions.

10.1.2. Tortuga Casino cannot be held liable for financial losses incurred by the Player in the course of their gambling activities, as these activities inherently involve a risk of loss.

10.1.3. To the fullest extent permitted by applicable law, Tortuga Casino's total liability to a Player, on any grounds whatsoever, is limited to the amount of real funds deposited by that Player during the twelve (12) months preceding the claim.

10.1.4. Tortuga Casino is not liable for indirect, consequential, special, punitive or intangible damages (loss of profit, loss of data, damage to reputation) resulting from the use of, or inability to use, the Site.

10.2. Player responsibility

10.2.1. The Player is solely responsible for complying with the laws and regulations applicable in their country of residence regarding participation in online gambling. Tortuga Casino cannot be held liable for a breach by the Player of local legislation.

10.2.2. The Player acknowledges that online gambling involves financial risks and that they play at their own risk, with funds they can afford to lose.

11. Dispute Resolution

11.1. Internal complaints procedure

11.1.1. In the event of a dispute or complaint, the Player is invited to first contact the Tortuga Casino support team at [email protected], describing precisely and in detail the nature of their complaint, the dates and amounts involved, and any useful supporting documents.

11.1.2. Tortuga Casino undertakes to acknowledge receipt of any complaint within forty-eight (48) business hours and to provide a complete, reasoned response within fourteen (14) calendar days of receiving all the information needed to investigate the case.

11.1.3. While the complaint is being investigated, the Player's account remains active, unless a precautionary measure proves necessary to prevent further harm or potential fraud.

11.2. Escalation and mediation

11.2.1. If the Player is not satisfied with Tortuga Casino's response, they may request a review of their case by a senior manager by sending a second complaint, stating the reasons for their dissatisfaction and any additional elements to be taken into account.

11.2.2. If the dispute persists after all internal remedies have been exhausted, the Player may turn to an independent iGaming industry mediator or any other competent body in their jurisdiction. The contact details of such bodies can be obtained from the support team.

11.2.3. All complaints must be filed within three (3) months of the dispute arising. Any complaint submitted after this period may be declared inadmissible.

11.3. Retention of evidence

11.3.1. Tortuga Casino retains transaction logs, game histories and communications with players for a minimum period in line with applicable legal requirements. This data may be used to investigate complaints and prevent fraud. Details on how this personal data is handled are available in our Privacy Policy.

12. Health and Safety

12.1. Tortuga Casino cares about the health and safety of its players. We strongly recommend that Players take regular breaks during their gaming sessions and never play under the influence of substances that impair judgment (alcohol, medication, drugs).

12.2. The Site is designed and maintained in accordance with IT security standards recognized in the industry. Players' personal and financial data is transmitted and stored using proven encryption protocols (SSL/TLS). For more information on the protection of your data, see our Privacy Policy.

12.3. Players showing signs of problem gambling are strongly encouraged to use the self-restriction tools and to consult the help resources available, detailed on our Responsible Gaming page.

12.4. Tortuga Casino undertakes to regularly train its staff to spot risky behavior and to properly direct players to appropriate help resources.

13. Responsible Gaming

13.1. Tortuga Casino regards responsible gaming as a fundamental priority. We provide our players with several tools to control and limit their gambling:

• Deposit limits: daily, weekly or monthly, adjustable from your personal account area;
• Loss limits: to cap losses over a given period;
• Bet limits: to control the maximum amount per bet;
• Cool-off period: a temporary break of a few hours to several days;
• Temporary or permanent self-exclusion: suspension of the account for a chosen period or permanently.

13.2. If you are experiencing difficulties related to your gambling or would like to be directed to specialist help, the following organizations offer free and confidential support and guidance in France:

• Joueurs Info Service — 09 74 75 13 13 (non-premium-rate number) — joueurs-info-service.fr
• SOS Joueurs — 09 69 39 55 12 — sosjoueurs.org
• Évalujeu (ANJ) — anonymous online self-assessment tool — evalujeu.fr
• Addict'Aide — aide-info-jeu.fr — information and guidance for players and their families
• Gamblers Anonymes France — peer support groups — gamblersanonymous.fr
• Fédération Addiction — national addiction care network — federationaddiction.fr

13.3. For a full overview of our commitments, tools and resources regarding responsible gaming, please see our dedicated page: Responsible Gaming.

14. Miscellaneous Provisions

14.1. Entire agreement

14.1.1. These T&Cs, together with the Privacy Policy and the Responsible Gaming page, constitute the entire agreement between Tortuga Casino and the Player concerning the use of the Site. They supersede any prior agreement, communication or representation on the same subject.

14.2. Severability

14.2.1. If any clause of these T&Cs is declared invalid, unlawful or unenforceable by a competent court, the remaining clauses remain fully in force and effect. The invalid clause will be replaced by a valid clause that comes as close as possible to the intention of the parties.

14.3. Waiver

14.3.1. The failure of Tortuga Casino to exercise, or any delay in exercising, a right provided for in these T&Cs does not constitute a waiver of that right. Any waiver must be expressly stated in writing in order to be enforceable.

14.4. Assignment

14.4.1. Tortuga Casino reserves the right to assign all or part of its rights and obligations under these T&Cs to a third party, in particular in connection with a merger, acquisition or restructuring, without needing to obtain the Player's prior consent. The Player may not assign their rights and obligations to a third party without the prior written consent of Tortuga Casino.

14.5. Communications

14.5.1. All official communications between Tortuga Casino and the Player are conducted in French, electronically, at the email address registered by the Player at the time of registration. The Player must keep their email address up to date. For questions relating to the protection of personal data, the Player may contact our Data Protection Officer at: [email protected].

14.6. Force majeure

14.6.1. Tortuga Casino cannot be held liable for the total or partial non-performance of its obligations if such non-performance results from a force majeure event within the meaning of applicable law, in particular: natural disasters, pandemics, acts of war, large-scale cyberattacks, failures of third-party internet infrastructure, or binding government decisions. In the event of force majeure, Tortuga Casino will inform the Player as soon as possible and will do everything in its power to restore its services as quickly as possible.

14.7. Updates to the T&Cs

14.7.1. The current version of these Terms is always available on the Site at tortuga-log.fr/terms-and-conditions. The Player is advised to check this page regularly to stay informed of any updates. The date of the last update shown at the top of the document identifies the applicable version.

If you have any questions or difficulties, please do not hesitate to contact our team at [email protected] — we are here to help.