Responsible Gaming

Version: 1.0  |  Last updated: November 11, 2026

1. Our Commitment

At Tortuga Casino, we regard responsible gaming as a fundamental pillar of our business. Online gaming should remain a freely chosen form of entertainment, enjoyed within healthy, controlled limits. We are committed to providing a safe, transparent and fair gaming environment, giving every player the tools and information they need to stay in control of their play.

Our responsible gaming policy is built around three pillars: prevention, protection and support. We work with organizations specializing in the fight against gambling addiction and regularly train our support team so that they can identify and guide any player in difficulty. These provisions form an integral part of our Terms and Conditions and should be read together with our Privacy Policy.

Access to our services is strictly reserved for people aged at least 18. Any person we suspect of being a minor or of showing signs of excessive gambling may have their account suspended pending verification or appropriate support.

2. Recognizing Problem Gambling

Problem gambling often develops gradually and insidiously. It is important to be able to identify the warning signs before the situation becomes difficult to manage. If you have concerns about your own gambling or that of someone close to you, we invite you to go through the list below honestly.

2.1. Warning Signs Checklist

Answer the following questions sincerely. If you answer yes to several of them, we advise you to consult a professional or contact one of the organizations listed in section 6.

• Do you gamble with money you cannot afford to lose, for example by dipping into your rent, bills or savings?
• Are you spending more and more time gambling, to the detriment of your work, family or social life?
• Do you feel the need to gradually increase the amounts you wager to get the same thrill as at the beginning?
• Have you tried to cut back or stop gambling without success?
• Do you feel irritable, anxious or sad when you are not gambling or when you try to stop?
• Do you use gambling as a way to escape personal problems, significant stress or difficult emotions?
• Have you lied to those around you, your bank or loved ones to hide the extent of your gambling or your losses?
• Have you taken out loans, sold possessions or asked others for money to fund your gambling?
• Have you ever tried to win back your losses by immediately playing again, hoping to "make it back"?
• Has gambling ever jeopardized an important relationship, a job, an educational opportunity or a stable financial situation?

If several of these situations apply to you, we encourage you to use the protection tools described in section 3 without delay and to contact a specialist support service (section 6). You are not alone: trained professionals are available to support you confidentially and without judgment.

2.2. Online Self-Assessment

Free, anonymous self-assessment tools are available directly on the website of the Autorité Nationale des Jeux (ANJ) through the Évalujeu tool (evalujeu.fr). This tool lets you objectively gauge your level of risk and receive personalized recommendations. We encourage all our players to use it periodically as a preventive measure.

3. Player Protection Tools

Tortuga Casino gives every player a set of protection tools, available directly from their personal account or on simple request to our support team. These tools are designed to help you stay in control of your gaming at all times.

3.1. Deposit Limits

You can set deposit limits on your account to cap the amounts you can add over a given period. These limits can be set on a daily, weekly or monthly basis.

• Lowering a limit: any request to lower a limit takes effect immediately after validation.
• Raising a limit: a minimum cooling period of 7 days applies before the new, higher limit comes into effect. This measure is intended to prevent impulsive decisions made while gambling.

3.2. Wager and Loss Limits

In addition to deposit limits, you can also set:

• A maximum wager limit per game or per gaming session;
• A net loss limit over a defined period (daily, weekly or monthly). Once this cap is reached, you can no longer place new bets until the next period.

3.3. Session Time Limit

You can set a maximum playing time per session. When this time has elapsed, an alert notifies you and you are automatically logged out. Reminders appear halfway through the session so that you stay aware of the time that has passed.

3.4. Cooling-Off Period

The cooling-off period lets you temporarily suspend your access to games for a set length of time that you freely choose: 24 hours, 48 hours, 7 days, 30 days or any other duration that suits your situation. During this period, you cannot log in to the gaming sections of your account. Any request to shorten this period early is subject to a processing delay for your protection.

3.5. Self-Exclusion

Self-exclusion is a stronger measure than cooling-off: it fully closes your access to games for an extended period that you define (minimum 6 months, up to 5 years, or permanently). During this period:

• Your account is suspended and you can no longer make deposits or place bets;
• You will no longer receive any commercial or promotional communications from us;
• Any remaining balance in your account will be returned to you in accordance with our Terms and Conditions.

To activate self-exclusion, go to the settings of your personal account, Responsible Gaming section, or contact our support team at [email protected]. Your request is processed as quickly as possible and no later than 24 hours after it is received.

3.6. Balance Reality Check and Gaming History

Your personal account lets you view your complete transaction history and gaming sessions at any time, including deposits, withdrawals, bets and winnings. This transparency allows you to objectively assess your activity and make informed decisions about your gaming.

4. Tips for Responsible Gaming

A sensible approach to gaming rests on a few simple principles that we recommend all our players keep in mind.

• Play for entertainment, not to make money. Casino games are based on chance; a win can never be guaranteed. Treat each bet as the cost of a leisure activity, not as an investment.
• Set a strict budget before you start. Decide on the maximum amount you are willing to spend and do not exceed it, whatever the circumstances. Use the deposit limits available on your account to put this in place.
• Never play under the influence of alcohol or drugs, or when emotionally distressed. These states impair judgment and can lead to irrational financial decisions.
• Take regular breaks. Stand up, step away from the screen and become aware of your surroundings again. Short, spaced-out sessions encourage a healthy relationship with gaming.
• Don't chase your losses. Trying to recover losses with new bets is one of the riskiest behaviors: it amplifies losses and fuels the addictive cycle.
• Balance gaming with other activities. Gambling should not take a central place in your life. Keep up a variety of social, sporting and cultural activities.
• Talk to those around you. Sharing your gaming habits with a trusted loved one is an important first step toward keeping an outside perspective and preventing problems.

5. Protection of Minors

Access to online gambling is strictly prohibited for people under 18. Tortuga Casino takes this obligation very seriously and implements several measures to enforce it.

5.1. Age Verification

At registration, every player must declare that they are at least 18 years old. We reserve the right, at any time, to request proof of identity (national identity card, passport or residence permit) in order to verify the actual age of the account holder. Any account whose owner cannot prove they are of legal age is immediately suspended, then permanently closed if verification is not completed within the allotted time.

5.2. Parental Responsibility

If you share your device or home network with children or teenagers, we strongly recommend that you:

• Protect your session with a strong password and never share it;
• Always log out of your account after each session;
• Install recognized parental control software on your devices. Solutions such as Net Nanny, Qustodio or the tools built into your operating system can block access to gambling sites.

5.3. Reporting

If you suspect that a minor has accessed or is trying to access our platform, please report it to us immediately at [email protected]. We will handle your report with the utmost diligence and in complete confidentiality.

6. Resources and Support Organizations

If you think that you or someone close to you has a gambling problem, don't stay alone with it. Many professional and independent organizations offer free, confidential and non-judgmental help in France. Below are the main resources available.

All of these services are available in French, free of charge and in complete confidentiality. If you are facing a financial emergency linked to gambling, you can also contact the Banque de France to file an over-indebtedness application (banque-france.fr).

7. Contact Us

Our support team is available to answer any question about responsible gaming, activating protection tools or the self-exclusion procedure. We are committed to handling every request with respect, discretion and diligence.

7.1. Contact Details

• General support: [email protected]
• Data protection / Compliance: [email protected]

7.2. FAQ – Frequently Asked Questions

How do I activate self-exclusion?
Go to your personal account, Responsible Gaming section, and select the self-exclusion option. You can also send a written request to [email protected]. The measure is applied no later than 24 hours after your request is received.

Can I reopen my account before the end of the self-exclusion period?
No. Self-exclusion is a firm protection measure. No early reopening is possible during the chosen period. When the period expires, an explicit reactivation request is required, and an additional cooling period may be applied.

Is my personal data protected when I use these tools?
Yes. All information provided in the context of responsible gaming management is processed in accordance with our Privacy Policy and the provisions of the General Data Protection Regulation (GDPR). For any question about the processing of your personal data, contact us at [email protected].

Can I set limits without closing my account?
Yes. Deposit, wager, loss and session time limits can be set independently at any time from your personal account, without having to close or suspend your account. These tools are designed to support controlled play, not to end it.

What should I do if I think a loved one has a gambling problem?
We recommend contacting Joueurs Info Service (09 74 75 13 13), which supports not only players but also their friends and families. You can also report the situation to us at [email protected] so that we can take appropriate measures while respecting confidentiality.